For an organization's total quality
improvement effort to succeed, it must be fueled by empowerment and driven by
the creativity and commitment of every employee. But the question remains,
"Can a company develop a suggestion system that will tap into the vast
knowledge, strength, and ability that lies within its own ranks?"
In Employee-Driven Quality: Releasing the
Creative Spirit of your Organization Through Suggestion Systems the authors
provide the answer by presenting a whole new way of developing a suggestion
system—an Employee-Driven Idea System (EDIS)-that will unlock the true
potential of your organization. With
a successful EDIS in place, you can complement your continuous improvement
efforts, support your existing employee involvement activities, and get everyone
in the company focused on improving the bottom line.
This how-to guide provides the knowledge you
need to empower employees to transform their ideas into reality. You'll learn:
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Why traditional suggestion systems
don't work
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The key elements of TQM (Total
Quality Management) such as Creating the Environment, Continuous Improvement Toolbox, and Employee Empowerment
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How to integrate an EDIS into your
continuous improvement process
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The nuts and bolts of setting up an
EDIS
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How to build recognition into your
EDIS
Each person in the organization’s
role in the suggestion system to ensure company-wide involvement
This step-by-step guide lays out the
basics for establishing and implementing an effective Employee-Driven Idea
System (EDIS) that will empower your employees and create an organizational
culture that fosters continuous improvement.
Employee empowerment is the key to
total quality and to bottom-line improvements.
Robin McDermott is Director of Training at
Resource Engineering, Inc., a consulting firm that has assisted hundreds of
companies in the implementation of continuous improvement techniques.
She has more than 15 years of organizational development and human
resource management experience.
Raymond J. Mikulak, President of Resource
Engineering, has more than 30 years of experience as a general manager.
He has led multi-million dollar manufacturing businesses that serve the
automotive and electronic industries. He
specializes in developing and implementing innovative manufacturing strategies
to increase productivity and improve quality.
Michael R. Beauregard, Director of Technology
at Resource Engineering, has over 20 years of experience in engineering and
plant management. His experience is
in the development and application of innovative techniques for quality
technology in manufacturing organizations. Mike was a member of the Board of Examiners for the Malcolm
Baldrige National Quality Award in 1995, 1996, 1997, 1999, 2000.
All three authors are ASQ Certified Quality
Engineers.
Employee-Driven Quality:
Releasing the Creative Spirit of Your Organization Through Suggestion Systems
Contents
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Chapter 1
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The Role of Employee-Driven Idea Systems in Total Quality
Management
In this first chapter we review the key elements of Total Quality
Management-Creating the Environment, the Continuous Improvement Toolbox,
and Employee Empowerment. We'll show where the EDIS fits in the overall
total quality strategy.
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Chapter 2
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What's Wrong With Traditional Suggestion Systems?
In this chapter you'll learn why traditional suggestion systems don't
work in today's world of high employee involvement and teamwork.
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Chapter 3
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What Makes an Employee-Driven Idea System Work?
Here we discuss how an EDIS differs from a traditional suggestion
system and why it logically fits in a total quality environment.
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Chapter 4
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Recognition or Rewards?
This chapter takes the mystery out of "motivating
employees" by discussing the pros and cons of these two age-old and
controversial topics of business.
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Chapter 5
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Starting Up an Employee-Driven Idea System
This chapter presents a step-by-step process covering the nuts and
bolts of an EDIS.
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Chapter 6
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Roles and Responsibilities in an Employee-Driven Idea System
This chapter discusses the role each person and group in the
organization plays in an EDIS to ensure company-wide involvement and to
support the evolution of Employee Empowerment.
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Chapter 7
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Using Continuous Improvement Tools to Generate Ideas
In this chapter we demonstrate how to integrate the continuous
improvement process and tools into the EDIS to reinforce existing
training and improve the quality of ideas and their implementation.
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Chapter 8
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Success Stories: Stealing Shamelessly
Here you'll learn about eight companies that have an EDIS in place.
We'll review how they got started, where they're at today, and their
plans for the future.
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Chapter 9
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Epilogue: What's Next?
This last chapter answers questions such as, Will we always need an
EDIS? Or will it eventually evolve into an informal system? Where can
EDIS lead to?
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