Statistical process control or SPC for short is a statistically-based family of tools used to monitor, control, and improve processes.

Teaching SPC to people responsible for using it in their jobs can be time consuming and frustrating because of the complex nature of the statistics underlying SPC control charts. SPC Workout Service Version is a comprehensive online training course for service/office professionals and technicians that makes understanding and applying statistical process control concepts easy. 

With SPC Workout online training, you can eliminate or substantially reduce the need for classroom training. In addition to providing a solid understanding of variation and the statistics upon which control charts are based, this course covers use of the most common variable and attributes control charts including x-bar & R-charts, moving average charts, p-charts, u-charts, np charts, and c charts. Extensive training includes collecting sample subgroups, plotting points on control charts, and interpreting SPC charts. This basic online SPC training course also features a conceptual overview of process capability including Cp, Cr, and Cpk to provide learners is a well-rounded and thorough understanding of how to use statistical process control in their jobs. This training is ideal for Six Sigma green belt training or for lean office training.

Examples and terminology are specifically related to the service industry/service functions.  The course was originally made into a service version for Computer Sciences Corporation (CSC).  Due to similar requests from many other organizations, the service version of SPC Workout online training is now a part of our standard course offering.

Be sure to check out our SPC Resource Center.  It is full of helpful information about SPC as well as useful forms and checklists.