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Available in the following formats
Web-Based • Network/LAN • CD-ROM
What Does it
Mean to Map Office Workflows?
 Mapping Office Workflows helps office workers create and
study visual representations of processes that they work in. There are
many mapping techniques and each can unveil a different aspect of the
workflow. By "seeing" the process from different angles, solutions to
nagging problems or convoluted workflows can be easier to see and fix.
About This
Course
This course teaches people who work in an office
environment how to map the processes they work in, step-by-step using
techniques including Brown-Paper Flows, Workflow Diagrams, Flowcharts and
Value Stream Maps.
Course
Objectives
The objectives of the Mapping Office Workflows course are for the learner
to:
- Define the bounds of a workflow.
- Use a variety of process (workflow) mapping techniques.
- Identity hand-offs, disconnects, incomplete communication and rework
loops as non-value-adding components (or waste.)
- Plan improvements to workflows.
- Consider a move from batch processing to continuous (or one-piece)
flow.
Intended
Audience
All employees
who will be involved in office productivity and quality improvement efforts.
Time to
Complete
Approximately
2 hours
Course
Outline
This course
consists of one unit (with five lessons) and a Challenge (test).
Click
here for the course
outline.
Why Does My
Company Need This Training Program?
If your company
is working to improve quality and productivity, this course will help introduce
everyone in your office how to use basic workflow techniques to map out the
processes they work in to help uncover problems in the process.
Purchase Options and Costs
Individuals can take the web-based training for just $34.50.
There are several options for companies and workgroups that
include web-based training and CD-ROM and Network versions.
For more information on delivery options and pricing for
companies, click here.
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