COURSE LISTING

Available in the following formats

Web-Based  •  Network/LAN  •  CD-ROM

Root cause analysis involves searching backwards from an undesirable effect or outcome to identify its causes. While “root cause” implies that there is a single cause responsible for a given problem, some effects actually have multiple causes that trigger them. Sometimes the multiple effects are independent of each other; other times, causes are interrelated where, if one cause is removed, the problem can no longer occur.

What makes finding the root cause so tough is that in the rush to quickly solve the problem we end up addressing its symptoms and not the true root cause so the problem comes back again and again.  In this training, participants learn about the importance of an interim containment plan as soon as a problem occurs, but they also learn how to then invest the time and energy to identify and address the root cause or causes of those problems so that they are less likely to occur in the future.

Root cause analysis with corrective action is about getting to the source of a problem and then correcting it for good.  This course teaches operators, engineers and managers how to do just that.