This Knowledge Base is for informational purposes only. It is a collection of support questions received by customers. You will not be able to post messages to this site. If you still have questions or need suport after researching the contents of this site, please contact us at (800) 810-8326 or (802) 496-5888. If you need additional information about this web board, please click on the FAQ button located at the top of this page, or go to www.phpbb.com and click on community.

Describes how the challenges/tests in both the computer-based and web-based courses work. Also provides information on our course numbering system.

Help with installation, lost software due to hardware crash, or software that seems to be unlicensed.

Help if you are having problems accessing your training records or have other questions related to the learning management center.

Check here if the program is freezing up, running slowly, or if you are having problems with audio or graphics.

Help for training administrators on accessing training records, generating documentation, or administering your training activities. Also includes information on how you can use our computer-based training for classroom training.

Look here for general information on taking our web-based training courses, how the courses work, recommendations for getting the most from our web-based training.

If you are getting error messages or if a program appears to get stuck when you launch a WBT course, check here for help.

Help if you are having problems accessing your training records or have other questions related to the learning management system.

Check here if the program is freezing up, running slowly, or if you are having problems with audio or graphics.

Help for corporate and cost center administrators on accessing training records, generating documentation, or administering your account.