Problem-Solving Tools - Workflow Diagrams

Problem-Solving Tools - Workflow Diagrams


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Problem-Solving Tools - Workflow Diagrams

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Workflow Diagram

What It Is Used For

To show the physical flow of the work, people, or paperwork in a process.

When to Use It

To help identify process steps that can be eliminated or improved.
To show improvements in layout (“before” & “after” workflows).
To help identify process bottlenecks.

Important Notes

Any time there is a crossover point in the process workflow, that is evidence of waste in the process and should be looked at for improvement.
Color-code the paths for people, paperwork, and the product itself.

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