Root Cause Analysis with Corrective Action:  Is an Individual or a Team Needed?

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Root Cause Analysis with Corrective Action: Is an Individual or a Team Needed?

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The task can usually be solved by an individual if:

  • The problem does not cross process or department lines
  • The process involved is used by only 1-person
  • The problem is relatively new
  • The problem does not involve a high-risk business issue
  • Technology experts or resources are not needed

A team is usually needed if:

  • The problem crosses process or department lines
  • The process involved is used by more than 1-person or 1-shift
  • The problem has been around for a while
  • The problem involves potentially high-risk business issues
  • Technology experts or resources are needed

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