Base lists just about every problem we have ever had
is documented in the knowledge base. The Knowledge Base is
available 24/7/365 and is available regardless of the status of your
E-Mail us*. Sometimes,
especially outside of business hours, e-mail is faster than phone
Be sure to provide a detailed description of your
problem. "I can't get the program to run" does not give us
enough information to know what your problem is. With that
type of information all we can do is e-mail you back and ask for
support by telephone call*: 1-800-810-8326
Official Tech Support
hours are 8:00am to 5:00pm EST Monday through Friday. However, if you
call in the evening or on the weekend, there is a good chance
someone will be here to help you.
*E-mail and phone support
are available to customers with active support agreements. All
web-based training comes with full support - there is no additional
charge for support.
Computer-based training (Single Computer and LAN) comes
with 1 year of Support and Upgrades and can be renewed after that.
For more information on our computer-based training support policy, please click
In this area you will find
tutorials, free downloads, and other information that will help
you get the most from your training.
Please select the delivery format that
you are using: