If you are at this page chances are something isn't working right and you are not happy about it.  We are sorry for any hassles you are having and want to help you resolve the problem as quickly (and painlessly) as possible.  The good news is that our tech support staff actually wants to help you (unlike a lot of tech support people we have to deal with)!  When you call us you will speak with a real live person (during our regular business hours) and chances are within minutes we will have you up and running.  In fact, here is what one customer recently had to say...

Hi Robin, Thank you very much for your kind assistance! No product can be expected to work 100% of the time for 100% of the people. The measure of a company is in how they respond to people having problems. Your willingness to help out and find useful alternatives for the problem I'm experiencing is exceptional. Best Regards, Michael

 

OK, enough of that, let's fix your problem!

1. First search our Knowledge Base.  Just about every problem we have ever had is documented in the knowledge base.  The Knowledge Base is available 24/7/365 and is available regardless of the status of your support agreement.

However, if you are running our web-based training, the first thing you should do is run our browser check by clicking here.  Chances are any problem you are having will be caught with that test. 

2. E-Mail us*.  Sometimes, especially outside of business hours, e-mail is faster than phone support.  To e-mail your support request, click here.  Be sure to provide a detailed description of your problem.  "I can't get the program to run" does not give us enough information to know what your problem is.  With that type of information all we can do is e-mail you back and ask for more details. 

3. To request support by telephone call*:  800-810-8326 or 802-496-5888.  Official Tech Support hours are 8:00am to 5:00pm EST Monday through Friday.  However, if you call in the evening or on the weekend, there is a good chance someone will be here to help you.

*E-mail and phone support are available to customers with active support agreements.  All web-based training comes with full support - there is no additional charge for support.  Computer-based training (CD-ROM and LAN) comes with 1 year of Support and Upgrades and can be renewed after that.  For more information on our support policy, please click here.