Questions?

1-800-810-8326 or 1-802-496-5888 or email


Support and Upgrades Policy

 

Our Support Promise

Regardless of the delivery format you choose for your training (web-based or computer-based), you will receive the same kind, respectful, and speedy support that we wish we would get when we request support.

 

Web-Based Training

Support is built into the price of our web-based training so, as long as you have access to our web-based training, you will receive support at no additional cost.  You can also be assured that you are always using the most recent version of our courseware.

Computer-Based Training (Single Computer and LAN)

Annual Support and Upgrade Agreement (SUA)

  • One-year free Support and Upgrades is included with the purchase of all courseware.
  • A valid Support and Upgrade Agreement entitles you to unlimited technical support (toll-free phone, e-mail or through our Knowledge Base) and no-charge updates and upgrades to the courseware and the Learning Management Center.
  • Upgrades and updates can be downloaded through the QualityTrainingPortal Learning Management System.
    • Updates are minor version changes to correct functionality issues, and to make small content, graphic and audio changes.  You may or may not receive notification of these changes (depending on the significance of the update) if you have an active Support and Upgrades Agreement, but you can always check for updates by logging into the download area.
    • Upgrades are major version changes that make training compatible with new versions of windows or that represent significant changes in program functionality or look and feel.  You will always receive notification about upgrades and we encourage you to upgrade your products as soon as possible.

Support & Upgrade Agreement Renewal Pricing

  • Please see our CBT pricing page for information on annual renewal as well as renewal after the current agreement has expired.

Version History

Click here to see the version history of our computer-based training products.

Support & Upgrade Agreement Renewal Notification

Approximately one calendar quarter before your support agreement expires, we will notify you of the expiration date and provide you with instructions on how to renew the support agreement. However, we have no way to guarantee that our renewal message will be received so it is ultimately the responsibility of the customer to keep track of the support renewal date and contact Resource Engineering to renew it prior to expiration.

How to Get Support

Click here for information on how to request support.

How to Get Updates and Upgrades

Upon purchase of Single Computer or Network training, customers will receive a username and password to access our customer area to download courseware and updates. 

Questions?

 

 

Or call:  1-800-810-8326 or 1-802-496-5888.

 

Tech Support hours are 8:00am to 5:00pm EST Monday through Friday.

 

 

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